Privacy Policy

Last updated: 1 September 2026 · Wahda Management Services, trading as BoldBite · Brisbane, Queensland, Australia

BoldBite is an Australian owned platform connecting restaurants with their customers. We take your privacy seriously and are committed to being transparent about how we handle your data.

1.Who We Are

BoldBite is a trading name of Wahda Management Services ("BoldBite", "we", "us", "our"). We operate the BoldBite platform, an online ordering, table booking and restaurant management service available at boldbite.com.au.

ABN: 59 323 066 359

For privacy enquiries, contact us at: support@boldbite.com.au

2.Information We Collect

We collect information in the following ways:

Restaurant partners: Business name, contact name, phone number, email address, suburb, website URL, and information you provide during onboarding.
Customers making bookings or orders: Name, phone number, email address, booking details (date, time, guests), ordered or pre-ordered meal items, and any special requests you provide. When paying online, your payment is processed securely by Stripe and we do not store your full card details.
Marketing consent: If you tick the optional marketing box at checkout, we also record that you consented to receive offers, and the date and time you gave that consent. The box is never ticked for you, and leaving it unticked has no effect on your order or booking.
Website visitors: Basic usage data through Google Analytics on our own website at boldbite.com.au (page views, approximate location, device and browser type, referral source). See "Cookies and Analytics" below.
Form submissions: When you submit a partner enquiry form, we collect the name, restaurant name, and phone number you provide.

3.Cookies and Analytics

Restaurant ordering websites do not use analytics and do not set cookies. Nothing is stored on your device when you browse a restaurant's site, place an order or make a booking.

We use Google Analytics on our own website at boldbite.com.au to understand how visitors use it. Google Analytics sets cookies on your device and collects usage data such as the pages you view, how long you stay, your approximate location and the site you arrived from. This is used only in aggregate to improve the website. It is not used to identify you personally and we do not use it for advertising.

These analytics cookies are not strictly necessary for the website to work. You can block or delete them at any time through your browser settings, or by installing the Google Analytics Opt-out Browser Add-on. Blocking them will not affect your ability to order or book.

We do not use advertising cookies, and we do not track you across other websites.

4.How We Use Your Information

To process and confirm table bookings and food orders
To send booking and order confirmation emails to customers
To contact restaurant partners about their account and platform updates
To follow up on partner enquiries submitted through our website
To improve our platform and customer experience
To comply with legal obligations under Australian law

Marketing, only if you opt in. If you tick the marketing box at checkout, the restaurant you ordered from may send you occasional offers and specials by WhatsApp, using the phone number you provided. Those messages are sent by the restaurant from its own phone and its own WhatsApp account. BoldBite does not send marketing messages, and we do not share your number with anyone other than the restaurant you ordered from.

Marketing consent is optional and is never a condition of ordering or booking. You can withdraw it at any time by replying STOP to a message, by using the "Your data" link on the restaurant's website, or by emailing support@boldbite.com.au.

We do not use your personal information for unsolicited marketing without your explicit consent.

5.How We Store Your Information

Booking and order information you provide (such as your name, phone number, email address, booking date and time, guest count, ordered items and any special requests) is stored in our secure cloud database, hosted by Supabase on servers located in Sydney, Australia. Storing this centrally is what lets the restaurant receive and manage your booking or order, and lets us send you confirmation emails.

Confirmation and notification emails are sent on our behalf by Resend, our transactional email provider.

Partner enquiries submitted through our sign-up form are processed by Formspree and delivered to our team email. Formspree's privacy policy applies to that transmission.

We keep this information only for as long as we need it to provide the service and to meet our legal obligations. You can ask us to access or delete your information at any time (see "Your Rights" below).

6.Third-Party Services

BoldBite uses the following third-party services. Each has their own privacy policy:

Supabase: secure cloud database and backend hosting, on servers located in Sydney, Australia. This is where booking and order data is stored.
Stripe: payment processing for orders and bookings. Stripe handles card details directly and securely; we never store your full card information.
Resend: sends booking and order confirmation and notification emails.
Google Analytics: website usage analytics on boldbite.com.au.
Zoho Mail: hosts our support mailbox.
Formspree: processes partner sign-up enquiries.
Netlify: website hosting.
Google Fonts: font delivery via CDN.
Google Maps: map and directions links on restaurant websites.
jsDelivr: delivery of standard web code libraries used by our websites.
Unsplash: hosting of some food and restaurant images.

The last four deliver content to your browser rather than receiving information you enter. Because your browser must connect to them to load that content, they receive your IP address. They do not receive your name, contact details, order or booking.

We do not sell your personal data to any third parties.

7.Disclosure of Information

We will not share your personal information with third parties except:

With the restaurant you are booking or ordering from, so they can prepare your table and your meal
Where you have ticked the optional marketing box, with that same restaurant so it can send you offers, until you withdraw your consent
When required by Australian law or a valid legal process
With service providers who process data on our behalf (listed above)

8.Overseas Disclosure

Your booking and order data is stored in Australia (Supabase, Sydney). However, some of the service providers listed above are based overseas and may store or process limited personal information outside Australia, primarily in the United States and the European Union. This applies to Stripe, Resend, Formspree, Netlify, Zoho and Google.

Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure they handle it in a way consistent with the Australian Privacy Principles. By using BoldBite, you consent to this disclosure.

9.Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (where legally permissible)
Opt out of receiving communications from us at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

The fastest way is self-serve. Every restaurant website has a "Your data" link in its footer. Enter your order number and the email address or phone number recorded on that order, and you can either have a copy of your information emailed to you, or have your personal details deleted.

For your security, we only ever send that information to the email address already recorded on the order, never to whoever fills in the form. Deleting your details requires clicking a confirmation link that we send to that same address, so only someone with access to that inbox can complete it.

Two things worth knowing before you delete. Deletion can only be done once, because the confirmation link is sent to the email address that is then erased. And we keep the order record itself, including the items and amounts, because we are required to retain financial records.

What is removed is your name, phone number, email address, any address and notes you provided, and any marketing consent you gave.

You can also exercise any of these rights by emailing us at support@boldbite.com.au. We will respond within a reasonable time, and ordinarily within 30 days.

10.Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our website is served over HTTPS and we use reputable third-party services that maintain their own security standards.

11.Children's Privacy

BoldBite is not directed at children under the age of 13. We do not knowingly collect personal information from children.

12.Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13.Contact Us

For any privacy-related questions or concerns, please contact:

Entity: Wahda Management Services, trading as BoldBite
ABN: 59 323 066 359
Email: support@boldbite.com.au
Website: boldbite.com.au
Location: Brisbane, Queensland, Australia